UrGear Custom Apparel and Screen-Printing makes every effort to track and correct any errors in shipment; we are not responsible for lost, stolen, or undelivered packages. Please be sure to provide the correct shipping information to avoid loss or damage of goods. Every order includes a tracking number, if the tracking number say delivered, the order is considered complete.
EXCHANGE POLICY: Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for exchange instructions. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products MUST be in absolutely new and unused condition for an exchange. We do not offer a refund policy.